We believe in making things right, and our refund policy reflects that commitment.

Full Refunds Available For:

• Damaged/Defective Items: If your jewelry arrives damaged or has quality issues
• Wrong Order: When we send you something different than what you ordered
• Non-Delivery: If your order doesn’t reach you (we’ll investigate first)

Refund Process

For Cash on Delivery Orders:

• If there’s an issue, simply don’t accept the delivery
• Already accepted? No worries – we’ll arrange collection and process your refund

For Online Paid Orders:

• Refunds processed back to your original payment method
• Timeframe: 5-10 business days after we receive the returned item

Partial Refunds

Sometimes we can offer partial refunds for minor issues where you’d prefer to keep the item. We’ll discuss this option when you contact us.

Processing Time

• COD Orders: Immediate (just don’t accept delivery if there’s an issue)
• Online Orders: 5-10 business days to your account
• Quality Issues: We aim to resolve within 2-3 business days

Our Promise

We’re not here to make returns difficult – we’re here to make beautiful jewelry and keep you happy. Every situation is different, and we’ll work with you to find the best solution.

Questions about returns or refunds? Just reach out to us. We’re real people who genuinely care about making this right for you.

At byizza, your satisfaction is our priority. We’re building something special together – one happy customer at a time.